Keystone: Trouble ticket system

Introduction

Keystone is a web-based ticketing system for keeping track of tasks and other items within a small to medium sized workgroup. Keystone utilizes a high performance web interface for all assets of the process, from setup and configuration through ticket management and reporting.

Features

• Environment
  • Complete platform-independent web-based interface
  • Written in PHP for total portability
  • Supports many back end SQL database systems through a flexible database abstraction layer
• Ticketing
  • Supports 'public' user interface as well as advanced highly configurable 'technician' interface
  • Configurable views for sorting, highlighting, and categorization
  • Hierarchial "Parent / Child" grouping of tickets
  • Complete audit log of all updates or changes to a ticket
  • E-Mail notification to technicians and/or users when tickets change or are created
  • System-definable filter views
  • User-editable reports
  • ACL-based access permissions by group or user
• Asset management
  • Track equipment issues by associating tickets with equipment
  • Keep inventory of individual parts or quantity-on-hand
  • Associate inventory with systems to keep full equipment tally
• Contact management
  • Keep track of companies or individuals
  • User logins for contacts to view associated tickets
  • View tickets associated with contacts or contacts associated with tickets
  • Any number of email, phone, or address entries per contact

Mailing Lists

keystone-dev
keystone-users
keystone-announce

Releases

Keystone2...
Current CHANGELOG
keystone2-0_90_30.tgz (Released May 30th, 2007)
keystone2-0_90_20.tgz (Released January 2nd, 2007)
keystone2-0_90_10.tar.gz (Released June 6th, 2006)
keystone2-0_90_09.tar.gz (Released May 28th, 2004)
keystone2-0_90_08.tar.gz (Released May 3rd, 2004)
keystone2-0_90_07.tar.gz (Released Dec 16th, 2003)
keystone2-0_90_06.tar.gz (Released Nov 1st, 2003)
keystone2-0_90_05.tar.gz (Released Aug 23rd, 2003)
keystone2-0_90_04.tar.gz (Released Aug 4th, 2003)

Older versions...
RELEASE-0.70.00
keystone-0_74_00.tar.gz
Snapshot file for 0.71.02

All versions, all files...
Download directory

Original Screenshots

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Keystone2 Screenshots

1 2 3 4 5 6 7 8 9 10

Added 8/4/2003:
12 13 14

Keystone Online!

Interested in seeing how it works, or have a bug to report? Our online system is running the latest code. Feel free to browse open issues or feature requests, or submit your own.

Keystone Online

Documentation

Keystone's Distribution license
Downloadable / printable registration license form
Frequently Asked Questions (FAQ)

The Latest News about Keystone...

Keystone 0.90.20 released!

The latest version of Keystone is now available for downloading. Over the last 3 months we have been doing extensive renovation of the codebase, bringing much of the original functionality in Keystone back into line with the new Keystone2 model. Feel free to check out the Changelog for details.

Keystone 0.90.10 released

We are pleased to announce the first update to Keystone2 in almost 2 years with the release of Keystone2 v0.90.10. This release has numerous bugfixes and further completion of the changeover to a new stylesheet mechanism. Please see the changelog for full details.

Fixed broken links

Many of the links for documentation (including FAQ's, licensing agreement, etc) were broken. They have now been fixed, sorry for any problems.

Keystone2 0.90.09 released

Version 0.90.09 has been posted into the downloads section. Some of updates in this release include a vastly improved Contacts system, more HTML fixes, and improvements to the 'visitor' pages for better contact tracking.

Keystone2 0.90.08 released

0.90.08 of Keystone has been released. See the CHANGELOG on the Keystone page for details.