Keystone

Keystone is a web-based ticketing system for keeping track of tasks and other items within a small to medium sized workgroup. Keystone utilizes a high performance web interface for all assets of the process, from setup and configuration through ticket management and reporting.

Environment

• Complete platform-independent web-based interface
• Written in PHP for total portability
• Supports many back end SQL database systems through a flexible database abstraction layer

Ticketing

• Supports 'public' user interface as well as advanced highly configurable 'technician' interface
• Configurable views for sorting, highlighting, and categorization
• Hierarchial "Parent / Child" grouping of tickets
• Complete audit log of all updates or changes to a ticket
• E-Mail notification to technicians and/or users when tickets change or are created
• System-definable filter views
• User-editable reports
• ACL-based access permissions by group or user

Asset Management

• Asset management
• Track equipment issues by associating tickets with equipment
• Keep inventory of individual parts or quantity-on-hand
• Associate inventory with systems to keep full equipment tally

Contact management

• Keep track of companies or individuals
• User logins for contacts to view associated tickets
• View tickets associated with contacts or contacts associated with tickets
• Any number of email, phone, or address entries per contact